Curse

ChrisCo · Apr 05, 2011, 10:58 PM // 22:58

Quote:

Originally Posted by TheGizzy

This (tentatively) seems to have also fixed the general connectivity issue with certain users and American districts, along with restoring access to the official websites.

Hopefully it has been solved, not having a guild roster is one thing ... though not being able to log in is another.

*fingers crossed that its all better now*

---Edit

... Still not working =(

majoho · Apr 06, 2011, 01:11 PM // 13:11

It hasn't solved anything.

Currently I can't access the official wiki, when trying to use a proxy (anonymouse.org) it's super slow and once in a while it will time-out.

joea64 · Apr 07, 2011, 11:41 AM // 11:41

Just wanted to chime in that I'm having the same problem connecting to GW this morning (I haven't tested GW Wiki, GW.com or GW2.com yet). From what Karate Jesus and others are saying, it sounds a LOT like, if not completely identical to, the same problem I had in early December and at the end of January. Pathing issues did seem to be involved both times - in fact, one of the key points of trouble appeared to be a Level 2 relay server in Dallas that wasn't passing on information (see Liselle Morrow's post with the traceroute). I've been getting suspiciously regular 007's every day around the same time for at least a week now, then early this morning (about 3 am - I was up at the time, so happened to be awake to notice it) the game went 007 again and I couldn't re-connect to where my character currently was, in Embark Beach. When I shut down the game and tried to log back on, I had 058 issues on my first attempts to log on, then when I was able to log on to ANet's logon server, I couldn't get through to any of the game servers. As I say, this is very, VERY much like problems I've had at least twice previously.

Kityn · Apr 07, 2011, 02:13 PM // 14:13

To add to the above connection problems I am having, can not access the Arenanet Blog.

joea64 · Apr 07, 2011, 04:17 PM // 16:17

Update: I've filed a ticket with NCSoft. They asked me the same routine technical questions they have before, and I referred them to my earlier tickets which have all the technical information (which hasn't changed since last time). I will need to run Game Advisor again, though. Also, I don;'t seem to have any trouble accessing GW.com or NCSoft.com, or the ArenaNet blog; it's just the game itself. I'm going to try logging in again in now to see if things have maybe changed.

Flame · Apr 08, 2011, 01:17 PM // 13:17

I had an issue similar to this before, and it is happening again now. Previously, and most likely this time, it is due to Comcast being an absolutely awful ISP.

joea64 · Apr 09, 2011, 11:33 AM // 11:33

Quote:

Originally Posted by Flame

I had an issue similar to this before, and it is happening again now. Previously, and most likely this time, it is due to Comcast being an absolutely awful ISP.

Perhaps. Then again, when I ran GameAdvisor last night, I found that there was a significant packet loss (100%, in fact) at a poiint in the traceroute and ping path just before the data was supposed to get to/from the ANet servers. This is very like what happened the two previous incidents of this problem. Also, the first time this happened in late December, ANet told me that the problem was on both ANet's and Comcast's ends of the connection.

ysabela · Apr 12, 2011, 04:55 AM // 04:55

Hiya joea64

When I see your name, I know you're having the same problem connecting to gw as I am. Same song and dance on my end as last time when we went through this. Submitted my ticket to anet and will be following up with comcast tomorrow. Did it get resolved on your end? I'm still trying to log into the game. The gw web sites load for me - just can't log into the game /sigh

FinalRebel · Apr 12, 2011, 08:23 AM // 08:23

Same problem as most people posted above with GW Wiki. This has been going on for a week or two and the slow connection seems to be hit or miss, every once in a awhile it loads right away, but most of the time it either "times out" or loads after 5 minutes per page. (after 6 minutes it times out with my settings).

Any word as to how long this will continue? I have been forced to use the "unofficial" wikia page instead and it is less informative by comparison. Thank you in advance

garpu · Apr 12, 2011, 05:56 PM // 17:56

Was fine over the weekends--I could even play on the US servers. Now I can't. I know it's not on my end, since I can play other MMOs and do everything else online. I submitted a ticket, gave them their pingplotter save.

Back to the European servers for me, even though they're mostly dead when I play.

If you see a ranger named Ciaviel, say hi.

courin · Apr 13, 2011, 12:32 AM // 00:32

I have had trouble with access since middle of March. We have 3 desktops and 1 laptop in the house, and my desktop and laptop were not running GW clients. As well, all of the computers could only intermittently load up Anet and NCSoft websites, including the official wiki. I logged my ticket, responded to every request NCSoft technical support made in regards to running scans, etc. and then didn't hear another word from them since the end of March.

Today, a guildie told me to check for Pando Media Booster on my Add/Remove Programs. Sure enough, although I never willingly installed it, there it was. Apparently, it's a program that gets installed along with FTP ORPG like DDO and LOTRO, and turns your computer into a Peer to Peer client.

I promptly blocked the program from my firewall and uninstalled it, and JUST LIKE MAGIC my desktop and laptop could run GW and all 4 computers could access the Wiki.

There was a German/French version recently released, and it's likely that it was taking up all my bandwidth. So for those of you having connection problems, here's a possible suspect for you.

Good Luck!

travathian · Apr 13, 2011, 11:38 PM // 23:38

Quote:

Originally Posted by TheGizzy

This (tentatively) seems to have also fixed the general connectivity issue with certain users and American districts, along with restoring access to the official websites.

I can't help but laugh at that link. "We think we fixed the problem, but if you're still having issues, go to the wiki and report it."

Uh, hello, I can't get to the wiki. Like the OP, I can't get to GW or GW2 official sites or their wikis. Very rarely it will suddenly load, but the rest it just times out. This has been ongoing for 2+ weeks now.

Doing repeated traceroutes to all four sites has led me to three culprits, the transition from Comcast to ATT to XO.

IPs 68.86.85.26 to 12.122.153.193 to 12.249.201.12

TheGizzy · Apr 13, 2011, 11:57 PM // 23:57

Quote:

Originally Posted by travathian

I can't help but laugh at that link. "We think we fixed the problem, but if you're still having issues, go to the wiki and report it."

*chuckling* Yeah, that was my thought, too.

Couple of suggestions - you can navigate to the Wiki via a proxy like anonymouse.org... just select your language and then paste the URL you're trying to access into the field.

Also, you can email [email protected] to create a support ticket. Your email will go through even if you can't access any of their sites. Everyone connected with this issue should be filing a ticket.

And finally - did you all know that NCSoft support has Twitter? http://twitter.com/#!/NCsoft_Support
They actually do monitor it and seem to respond to people through it... so do a bit of Twitter nagging.

Kityn · Apr 14, 2011, 12:57 AM // 00:57

Also check and see if you have Pando Media Booster. That affects the connection to those sites.

Chrisworld · Apr 14, 2011, 05:26 AM // 05:26

I've never had problems with lag or disconnects in Guild Wars, nor a problem with the wiki, until now. I've been without official wiki access for at LEAST 3 or more days.

It's isn't pando media booster, it isn't a firewall. It's not my browsers on my Gaming PC OR my Mac, even ipod. I can't get on the official wiki from anywhere.

Groth · Apr 14, 2011, 05:39 AM // 05:39

Quote:

Originally Posted by joea64

Perhaps. Then again, when I ran GameAdvisor last night, I found that there was a significant packet loss (100%, in fact) at a poiint in the traceroute and ping path just before the data was supposed to get to/from the ANet servers. .

Exact same problem on my end, Filed a report with NCsoft, got a "we have escalated the trouble call" reply, nothing yet. (Note: Comcast user, Tested with and without firewall, gave GW administrative access all the usual troubleshooting virus,spy/malware blah blah. Problem is definitely server side, and like you said, somewhere on the transfer in Dallas.) Also have been having the same problems with the official wiki, which would appear to be hosted off of the same group of servers perhaps?

garpu · Apr 14, 2011, 07:52 PM // 19:52

Yeah I heard back from them today, as well, and they said they were looking into it and revising traffic based on it. We'll see. Still can't switch back to the US servers. European ones work fine.

Leighwyn · Apr 15, 2011, 07:28 PM // 19:28

There's a second similar thread here but this one looks more legit so I'll stick to it. Have had the same issue since the beginning of April. The ODD thing, to me, is that I CAN access:

http://www.arena.net
http://www.guildwars.com/products/guildwars/
and the other product websites in that series.

I can't, like, others, successfully load:
http://www.guildwars.com
http://wiki.guildwars.com
http://www.ncsoft.com

For the ones I can get to, PingPlotter still shows 100% packet loss in the trace.

edit: By miracle of the internet gods, I went from not having access to the websites 5 seconds before posting, to everything now loading post-post.

editx2: Internet gods are fickle. No more site access for me

Chrisworld · Apr 16, 2011, 03:09 AM // 03:09

I'm actually able to access the official website for guildwars, but still unable to access ncsoft.com and the official guild wars wiki. Now tell me, why does this seem fishy? I'm unable to access the wiki that is part of the official site (but able to access the official site) and unable to access NCSoft (who does not host the wiki, the official wiki is part of guildwars.com domain).

Interestingly enough, my ping to wiki.guildwars.com is 61ms and 0% packet loss, while I still cannot connect to it in any browser. Yes, the wiki is on a different IP address than the official site as well as NCSoft.

Ping results for NCSoft also show an average of 65ms with 0% packet loss, yet no html results within a browser.

What the hell is going on?

axe · Apr 18, 2011, 01:49 PM // 13:49

This officially sucks, has anyone with a support ticket out received any word on a fix? I wish an Anet rep could post here to acknowledge this issue, I am trying to be patient.